Privacy policy

Who we are

LEVEL DESIGN AGENCY LTD is a UK design agency. We are the data controller for personal information collected through this website and our enquiry channels.

Privacy enquiries: help@leveldesignagency.com

What we collect

• Contact details you submit (name, email, message, and any project details you share)
• Technical data such as IP address, browser type, device, and pages visited
• Cookie and preference data based on your banner choices
• Business correspondence if you become a client (handled under project agreements)

How we use it

We use personal data to respond to enquiries, deliver projects, improve the website, measure traffic (if you allow analytics), and meet legal or accounting duties. We do not sell personal data.

Legal bases

Depending on the context we rely on: legitimate interests (running and securing the site), consent (non-essential cookies), and contract or pre-contract steps when you ask us to quote or deliver work.

Cookies

Essential cookies keep the site working. Analytics cookies only run if you accept them. Full detail is on our cookies page.

Sharing

We may use trusted processors (hosting, email, form delivery, analytics if enabled). They only process data on our instructions. We do not share data for third-party advertising.

Retention

Enquiry data is kept only as long as needed for follow-up, business records, and legal requirements, then deleted or anonymised.

Your rights

Under UK GDPR you can request access, correction, deletion, restriction, or objection, and complain to the ICO. Contact help@leveldesignagency.com.

Updates

We may revise this policy. The date above shows the latest version.